Our Warranty
We value and appreciate your business and we stand behind our craftsmanship!
The following explains our warranty policies.
ENGAGEMENT RINGS & FINE JEWELRY
Complimentary to you, we will replace or repair any piece that is damaged due to manufacturing defects (e.g. prongs that need to be tightened etc.) for a period of one year from the purchase date. Normal wear and tear and damages due to neglect, abuse or accidents are NOT covered by our warranty and will be repaired at a cost to the customer. Warranty coverage is based upon our inspection and sole determination. Regular upkeep of your jewelry is required to maintain your warranty. This includes paying for any normal repairs required due to wear, damage, or abuse. Please note that ONLY pieces registered for warranty will be covered. Registration also automatically qualifies you to receive invitations to special events and new collection launches. Invitations or notifications will be sent out no more than four times per year. Josanne Mark Ltd. guarantees that your personal details are safe and will not be shared with any third party individuals or organizations.
GENERAL WARRANTY FOR ALL OTHER JEWELRY
(for all our collections, one of a kind designs and custom pieces, except fine jewelry)
Complimentary to you, we will replace or repair any piece that is damaged due to manufacturing defects. FREE professional cleaning is covered under our general warranty. This is recommended as often as twice per year and we encourage you to contact us for this service. Please note that ONLY pieces registered for warranty will be covered. Registration also automatically qualifies you to receive invitations to special events and new collection launches. Invitations or notifications will be sent out no more than four times per year. Josanne Mark Ltd. guarantees that your personal details are safe and will not be shared with any third party individuals or organizations.
WARRANTY EXCEPTIONS & EXCLUSIONS
(All jewelry categories)
Our warranty does NOT cover the following items:
1. Any damage to your jewelry purchase due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn out prongs, Josanne Mark Ltd. is not responsible for the replacement of the stone or the re-tipping of the prongs. The jewelry was neglected and abused and the warranty becomes void).
2. Any Damage to your jewelry purchase due to accidents. (For Example: if a piece is dropped on a hard surface and becomes chipped, cracked or is broken).
3. If another jeweler performs any repair work or cleaning on any of our pieces, we will not be held responsible for any loss or defect and the warranty becomes null and void.
Please note:
Proper care of your jewelry is required to maintain your warranty. See our section on Jewelry Care.
Repairs and cleaning for items purchased at one of our retailers must be returned through the original point of purchase.
Retailers:
Claudia Pegus:
Level 3 Long Circurlar Mall St James
Dreamstones Jewellery:
The Falls at West mall
C3 Shopping Centre
Stechers Fine Gift Stores
Gulf City Mall, La Romaine, Trinidad and Tobago
The Gallery ltd.
Long Circular Mall,
Saint James, Port of Spain, Trinidad and Tobago
